Due to regulations in place for the prevention of the spread of COVID-19 shipping on your order may be delayed. Please allow extra time for your order to be shipped. As things change we will do our best to keep all our customers informed on the status of their orders and changes is shipping times. Thank you for your understanding and patience. We wish for all our customers to stay safe and healthy.  

DOMESTIC ORDERS:

FREE UPS Ground shipping on all orders within the United States. All orders ship from our warehouse in Northern California. 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
For all in-stock inventory please allow 2 - 3 business days for processing prior to shipping time, if the item you ordered is on back-order you will be contacted with an approximate shipping date. Orders place on Saturday or Sunday will begin the shipping process on the following Monday.

Refer to the UPS chart below for shipping within the United States.
Shipping & Returns
This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide please visit the UPS Website at www.ups.com

INTERNATIONAL ORDERS:

International orders are shipped via the United States Post Office. Standard shipping rates apply. Shipping rates can be calculated in your cart prior to check out. For information please visit www.usps.com

Please note that the shipping & handling costs do NOT include the customs duties and taxes. Duties and taxes are the sole responsibility of the customer.

Pre-authorization may be required to complete your purchase. If your purchase is declined, please contact your bank/credit card company to inform them you are making an international purchase. Need help? Contact us: customerservice@maryfrances.com

RETURN POLICY


Mary Frances Accessories will be glad to refund or exchange any new, unused, damaged merchandise purchased within 15 days of ship date, less shipping costs. Email us at customerservice@maryfrances.com with your name, contact information, and original order number, within 15 days of ship date. We will contact you with an (RMA) Return Merchandise Authorization number, as well as instructions on returning your item. All returns must be shipped back to us via UPS or FedEx insured with your assigned RMA clearly printed on the outside of the box. All other returns will be refused and returned to sender. Return shipping fees are the responsibility of the customer.Mary Frances Accessories has the sole discretion in determining whether the merchandise being returned is in its original condition.
Signed Bags:
Handbags signed by Mary Frances are not returnable.


Store purchases:
Handbags purchased at a retail location must be returned to the store where the original purchase was made.



 

Thank You!