Terms Of Service
Welcome to Mary Frances Accessories. These Terms of Service ("Terms") govern your use of our online store, accessible via https://www.maryfrances.com ("Site"). By accessing or using our Site, you agree to comply with and be bound by these Terms.
1. General Information
Mary Frances Accessories operates an online storefront offering handbags, accessories, and related goods. All orders placed through our Site are subject to these Terms, and by placing an order, you confirm that you agree to them.
2. Order Processing and Fulfillment
Order Confirmation When you place an order, you will receive an order confirmation via email. This does not signify our acceptance of your order; it only confirms that we have received it.
Fulfillment Timeline While many orders are fulfilled promptly, pre-order items may take up to 4-6 weeks due to handmade production or backorder status. We appreciate your patience and strive to fulfill all orders as quickly as possible.
3. Payment Terms
Automatic Payment Capture We automatically capture payment at the time of checkout. This ensures that your payment is successfully processed and reserved for your order.
Why We Capture at Checkout In accordance with the policies of major credit card networks, payment authorizations typically expire after 30 days. As a result, if payment is not captured within this authorization window, the transaction will be automatically declined, and we will be unable to collect funds for your pre-order or backorder items.
Accepted Payment Methods We accept major credit cards, Shopify Pay, Apple Pay, and other methods as listed at checkout.
Price Changes All prices are listed in USD. Prices and availability are subject to change without notice, but changes will not affect orders that have already been placed.
4. Shipping
Shipping Methods Shipping options and costs are displayed at checkout. We offer both domestic and international shipping via our carrier partners.
International Orders International orders are shipped via the United States Post Office or UPS. Standard shipping rates apply. Shipping and handling costs do not include customs duties and taxes. Duties and taxes are the sole responsibility of the customer and in many countries are calculated based on the original price of the item, not the sale price.
Shipping Restrictions International shipping restrictions can be found at International service disruptions
Shipping Delays While we strive to ship in a timely manner, we are not responsible for delays caused by third-party carriers or customs processing.
5. Returns & Exchanges
Each unique piece in the Mary Frances collection is handmade by skilled artisans. There may be slight variations or irregularities which are consistent with handmade items. These variations are what make every Mary Frances bag one of a kind and are not considered manufacturing defects.
Please refer to our Return Policy for details on eligibility, process, and exceptions. Custom or final-sale items may not be eligible for return.
6. Privacy and Data Security
Your privacy is important to us. Please see our Privacy Policy for how we handle your personal information.
7. Intellectual Property
All content on this Site, including images, product descriptions, logos, and designs, is the property of Mary Frances Accessories and protected by copyright and intellectual property laws.
8. Disclaimers and Limitation of Liability
We make every effort to ensure product information is accurate, but we do not guarantee that all information is current or error-free.
Mary Frances Accessories is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased.
9. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page, and your continued use of the Site constitutes acceptance of those changes.
10. Contact Information
For any questions regarding these Terms or your order, please contact us at
Email: customerservice@maryfrances.com
Phone: 800-616-7776